NOMORO PRIVACY POLICY

Last Updated: 18-06-2026

INTRODUCTION

At NOMORO ("we", "our", or "us"), we are fully committed to protecting and respecting your privacy in accordance with Law No. 27 of 2022 on Personal Data Protection (“PDP Law”). This Privacy Policy explains how we collect, use, and safeguard your personal information when you access or use our services, including our eSIM products purchased through the NOMORO app (available on the App Store and Play Store) and our website.

By downloading our app, accessing our website, or using our services, you acknowledge that you have read, understood, and agreed to the terms outlined in this Privacy Policy.

1. Information We Collect

To facilitate seamless in-app eSIM purchases and ensure instant service delivery, we specifically collect the following information:

  • Account & Contact Data: We require your full name and a valid email address. This email is strictly necessary for our system to instantly deliver purchase receipts, eSIM installation instructions, and QR codes immediately after a successful transaction. Your email also serves as your primary account identifier.
  • Transaction & Payment Data: Payments are securely handled by our third-party payment gateways (such as Apple Pay, Google Pay, or localized Indonesian providers). We retain your transaction history (order numbers, purchased data plans, and timestamps) to activate your eSIM, handle troubleshooting, and process potential refunds.
  • Device & Compatibility Information: We collect specific details about your mobile device (such as phone model, operating system version, and hardware identifiers like the EID/IMEI number). This data is collected prior to checkout to verify whether your device is compatible with eSIM technology, thereby preventing invalid purchases and transaction failures.
  • Usage Data: This includes information about how you interact with our app and website, such as your IP address, in-app activity, and the pages you visit.

2. How We Use Your Information

Every data point we collect is directly tied to operating the app and fulfilling your transactions:

  • Core Transaction Fulfillment: Processing orders, verifying payments, and provisioning the eSIM profile directly to your device.
  • Customer Support: Utilizing transaction history and device data to troubleshoot technical issues (e.g., connectivity failures at your destination).
  • Financial & Legal Obligations: Maintaining accurate purchase records for auditing, billing, and fraud prevention within the app ecosystem.
  • Communication: Providing updates on service status and optional promotional offers.

3. Sharing Your Information

We guarantee the confidentiality of your data and will not share your personal information with third parties, except in the following circumstances:

  • Service Providers: Trusted third-party providers who assist in operating our business, such as payment processors or customer support platforms.
  • Legal Requirements: Disclosure required by law, or to comply with legal processes, such as a court order from a competent Indonesian authority.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.

4. Data Security & Limitation of Liability

We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. However, please understand that no security system is 100% secure.

  • User Responsibility: It is the user’s responsibility to exercise caution and maintain the security of their account credentials.
  • Liability: NOMORO is not liable for consequences resulting from a user’s unlawful, willful, or negligent activities, or any circumstances beyond our reasonable control.

5. Your Rights (Under PDP Law)

As a data subject, you have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request that we correct inaccurate or incomplete information.
  • Deletion: Request the deletion of your account or personal information, subject to applicable legal, tax, and contractual retention obligations.
  • Opt-Out: Choose not to receive marketing communications via app settings or email "unsubscribe" links.

6. Cookies & Tracking

We use cookies (website) and SDKs (app) to enhance your experience and analyze performance. You can disable these through your browser or device settings, though this may affect certain functionalities.

7. Third-Party Links

We are not responsible for the privacy practices or content of third-party services linked within our app. We encourage you to read their respective privacy policies.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. If we discover we have collected information from a child without parental consent, we will take immediate steps to delete that information.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy to reflect changes in our practices or legal requirements. Updates are effective immediately upon publication in the app or on our website.

10. Prevailing Language

This Privacy Policy is drafted in both Indonesian and English. In accordance with Law No. 24 of 2009, in the event of any conflict or inconsistency between the Indonesian and English versions, the Indonesian version shall prevail.

11. Contact Us

For questions regarding this policy or to exercise your data rights: